• p: 203-287-0552 • 9 Washington Avenue, Hamden, CT 06518 • f: 203-287-1426
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Policies & Procedures

Policies & Procedures

Appointment Policies

We pride ourselves at Hamden Pediatrics on providing quality comprehensive care at each visit while striving to keep time in our waiting room to a minimum. If you are not able to keep an appointment, please give us at least 24 hours notice. Any appointment canceled within 24 hours will be considered a missed appointment, and a charge may be incurred. If you think you will be late for your appointment, please call our office; we will do our best to accommodate you, however we may ask you to reschedule. Excessive missed or late appointments will be discussed with a physician. While our office will call you to remind you of an appointment 48 hours in advance, this is a courtesy call only and it is your responsibility to know when your child has an appointment.

Please book all well or healthy child care visits as early as possible. During certain times of the year appointment slots fill quickly.

Prescription Policy

New Prescriptions – Our office requires an evaluation by one of the physicians for any new prescriptions. This is to ensure that any new medication is safe, appropriate and necessary for your child. For this reason, our office cannot prescribe any antibiotics for acute illnesses over the phone. If you are uncertain if a medication or an office visit is necessary, please ask to speak to one of our nurses. Make sure to alert our staff and your physician of any changes to your child’s medical history, medications and allergies.

Refills – We are happy to refill your prescriptions at any of your appointments, and ask that you notify our nurse when checking in. If you need a refill on a routine prescription, please call your pharmacy first. If you are calling our office to request a refill, please have your pharmacy name and phone number available. Requests should be made at least 7 days in advance to ensure there are no interruptions with your child’s daily medication. Refill requests are only handled during normal business hours and we kindly ask that you do not contact us through our answering service for routine prescription refills.

Refill requests received from a pharmacy will be addressed promptly by one of our nurses. You may receive a phone call to confirm the need for a given medication, appropriate dosing and whether a follow-up visit is required. Prescriptions for controlled substances (such as medications for ADHD) cannot be called in to a pharmacy and must be picked up at our office with only one month filled per prescription.

Yearly physicals must be up to date for all routine medication refills.